FAQ
Welcome to the Doodley Balls FAQ page! Here you’ll find answers to common questions about our products, ordering process, charitable contributions, and more. If you don’t see your question listed, feel free to contact us directly.
Ordering and Shipping
How does ordering from Doodley Balls work?
Ordering from Doodley Balls is simple! Browse our selection of high-quality, gently used golf balls, choose your preferred products, and proceed to checkout. We offer both one-time purchases and subscription options to suit your needs.
Do you offer subscription options?
Yes! We offer a monthly subscription service, where you’ll receive a dozen premium golf balls each month. Subscribers also get exclusive access to our monthly digital comic book, “Olive’s Adventures.” Coming soon!
How long does shipping take?
Orders are typically processed within 1-2 business days. Shipping times may vary depending on your location but generally take between 3-7 business days within the United States.
Do you ship internationally?
Currently, we ship exclusively within the United States. We are working on expanding our shipping options in the future.
Will my order be shipped directly from Doodley Balls?
To ensure timely delivery and the highest quality service, we may use third-party vendors and suppliers to fulfill and ship your order directly to you.
How can I track my order?
Once your order is shipped, you’ll receive a confirmation email with a tracking number so you can monitor your package’s progress.
Product Information
What is the quality of the golf balls?
All our golf balls are meticulously graded and are in excellent, gently used condition. They are sourced from top brands and provide the performance you expect from premium golf balls.
How are the golf balls sourced?
We source our golf balls from reputable suppliers who recover lost balls from golf courses. Each ball is cleaned, inspected, and graded to ensure it meets our high-quality standards.
Do the golf balls come with the Doodley Balls logo?
Yes! All golf balls feature our unique Doodley Balls logo, showcasing Olive the Goldendoodle. It’s a fun way to stand out on the course while supporting a great cause.
Charitable Contributions
What charities do you support?We proudly support a variety of local and national dog-related charities and rescues across the United States. Our goal is to make a positive impact on the lives of dogs in need.
How much of the proceeds go to charity?
A portion of every purchase is donated to our partnered charities. While the exact percentage may vary, we are committed to transparency and making meaningful contributions.
Can I suggest a charity for Doodley Balls to support?
Absolutely! If you have a dog-related charity you’re passionate about, please contact us with their information at charities@doodleyballs.com. We are always looking to expand our charitable partnerships.
Olive’s Adventures Comic Book (Coming Soon!)
What is “Olive’s Adventures”?
“Olive’s Adventures” is our exclusive monthly digital comic book series featuring Olive the Goldendoodle. Each issue showcases fun and family-friendly stories inspired by Olive’s real-life antics.
How do I receive the monthly digital comic book?
Subscribers to our monthly golf ball service automatically receive the latest issue of “Olive’s Adventures” via email. Non-subscribers can purchase individual issues through our website.
Can I buy the comic book separately?
Yes, individual issues of “Olive’s Adventures” are available for purchase.
Can I buy the comic book separately?
Yes, individual issues of “Olive’s Adventures” are available for purchase.
We love hearing from our community! If you have ideas or stories you'd like to share, please reach out to us at comics@doodleyballs.com.
Returns and Exchanges
What is your return policy?
Your satisfaction is our priority. If you’re not completely happy with your purchase, please contact us within 14 days of receiving your order to initiate a return or exchange.
How do I initiate a return or exchange?
Simply reach out to our customer service team via email at support@doodleyballs.com with your order details, and we’ll guide you through the process.
Subscription Management
How can I manage or cancel my subscription?
You can manage your subscription by logging into your account on our website. From there, you can update your payment information, skip a month, or cancel your subscription at any time.
Are there any fees for canceling my subscription?
No, there are no cancellation fees. You can cancel your subscription whenever you like without any penalties.
General Inquiries
How can I contact Doodley Balls?
We’re here to help! You can reach us through:
• Email: support@doodleyballs.com
• Contact Form: Visit our Contact Us page to send us a message.
• Social Media: Follow and message us on Facebook and Instagram.
Privacy and Security
How is my personal information used?
We respect your privacy. Your information is used solely for order processing and improving your shopping experience. For more details, please read our Privacy Policy.
Is my payment information secure?
Yes, we use secure encryption technology to protect your payment information. All transactions are processed through reputable payment gateways that adhere to industry standards.
Environmental Commitment
How does Doodley Balls promote sustainability?
By reselling high-quality, gently used golf balls, we reduce waste and give these balls a second chance on the course. This approach supports environmental sustainability and promotes responsible consumption.
Do you use eco-friendly packaging?
Yes, we strive to use recyclable and eco-friendly packaging materials whenever possible to minimize our environmental impact.
Still Have Questions?
If you didn’t find the answer you were looking for, please don’t hesitate to contact us. We’re always here to help and look forward to assisting you!
Doodley Balls LLC
Giving Golf Balls and Dogs a Second Chance!